SHIPPING & HANDLING
At Lalaby we offer free shipping on all orders above 1000 DKK / 135€. We aim to deliver quickly, therefore all orders placed before 12.00 am (UTC +1) are usually shipped the same day. Orders are not shipped on weekends and holidays. During busy periods, we will do our very best to dispatch your order within 1-3 working days from the time you place your order. When your order has been dispatched, you will receive a confirmation by e-mail. On the same day, you will receive a tracking number by e-mail directly from the courier. We can not be held liable for any delays with the shipping company or local customs.
The freight charge depends on geography and method and will be visible at checkout.
RETURNS
Lalaby gladly accept your return. You have 14 days to make a return from the date of receipt.
Please register your return online, where it is also possible to order a return label:
We do not accept items that have been worn, used, altered, or washed, or items missing the right tags. As soon as we have received the returned items and the condition has been approved, we will credit your account/credit card. We only credit the card that was used to purchase the items, in that way we can limit the use of stolen credit cards.
You are responsible for the return expenses. If you order a return label from us, we will deduct the shipping cost from the final return.
If you do not collect your package, we take the liberty to debit all freight expenses from your return, once the package arrives back in our warehouse.
EXCHANGE FOR ANOTHER SIZE OR PRODUCT
If you need to exchange the products for a different size or color, please return the items and place a new order.
Please register your return online, where it is also possible to order a return label:
You are also welcome to purchase a return label yourself after the return has been registered online. The products must be returned to the following address:
Lalaby ApS
C/O NTG Courier
Truckvej 5
4600 Køge
Denmark
Lalaby is not able to make changes to your order after it has been completed. Please make sure that everything is correct before you check out.
GIFT RETURNS
If you have received a gift from lalaby.com you can return it and receive a giftcard of the same value, valid 12 months.
Register your return here and leave us a note that you want a giftcard instead of a refund:
RETURN PORTALOnly the credit card used to purchase the item(s) can be credited, but giftcards can be sent directly to the gift receiver.
COMPLAINTS
All merchandise is covered by The Danish Sale of Goods, giving you 24 months to complain about an item. As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defects or deficiencies are due to negligent use, a lack of maintenance, or simply because of normal wear and tear, your right to complain is renounced. In case of a complaint or a missing delivery please send an e-mail to: support@lalaby.com
Lalaby does not cover shipping fees in case of a complaint.
PERSONAL DATA POLICY
In order to make a purchase at lalaby.com, following information is required: Name, address, phone number and email address.
We register your personal information with the objective to deliver the product to you. When personal information is gathered on our website, we make sure that it is done with your explicit consent. Thus, you will be informed on exactly which information is collected and why. We do not encrypt the stored data. We do not transmit customer information encrypted. Information submitted to Lalaby ApS will not be passed on or sold to a third party and we do not register any personally sensitive information.
As a registered person, you will always have the right to raise objections to being registered. Additionally, you have the right to an insight into the registered information about you. These rights are in accordance to the Danish Data Protection Agency and any inquiry in this regard can be directed to Lalaby ApS via support@lalaby.com
